FAQs
"True relaxation isn’t a luxury—it’s a necessity. We believe in making wellness effortless, so you can enjoy moments of serenity anytime, anywhere."
At Serenity Relax, we’re dedicated to providing high-quality relaxation products designed to bring comfort and ease into your daily life. Below, you’ll find answers to some of our most frequently asked questions.
What shipping methods are availbale?
We offer free standard shipping on all orders. Expedited shipping options are available at checkout.
How long will it take to get my package?
Orders are processed within 1-3 business days and delivered within 5-10 business days, depending on your location.
Do you ship internationally?
Yes! We currently ship to the USA, Canada, UK, Australia, and New Zealand.
What payment methods are accepted?
We accept Visa, MasterCard, PayPal, Amex, Apple Pay, and Klarna (Buy Now, Pay Later).
Is buying on-line safe?
Absolutely! Our website is SSL-secured, and we use trusted payment providers to ensure a safe and seamless shopping experience.
What is your return policy?
We offer a 30-day hassle-free return policy. If you’re not satisfied with your order, you can return it within 30 days of delivery for a refund or exchange.
How do I initiate a return?
Simply email us at support@serenityrelax.com with your order number, and our team will guide you through the process.
Do your products come with a warranty?
Yes! All products include a one-year limited warranty covering defects in materials and workmanship.
How do I clean and maintain my product?
Each product comes with detailed care instructions in the packaging. If you have further questions, feel free to reach out to our support team.
